FAQ
1. How do I complete a purchase?

Once you’ve found the items you want to purchase, select the product options (such as color and size), choose the quantity, and click “Add to Cart”. When you’re ready to check out, go to your cart and follow the checkout steps:

  1. Enter your shipping and billing information.
  2. Select your preferred payment method.
  3. Review your order and confirm your purchase.

You’ll receive an order confirmation email once your purchase is complete.

2. Can I cancel or change my order?

Yes, but you must contact us before your order ships. Once an order has shipped, your payment will be processed and any changes will require you to request a return or exchange.

We recommend contacting us immediately after placing your order for the best chance of making changes. While we do our best to accommodate requests, we cannot guarantee all changes will be possible depending on the order status.

3. Is shipping free?

We offer a flat shipping rate of $6 for all standard deliveries within the United States.

4. Is your website safe for shopping?

Absolutely. We follow industry best practices to protect your personal and payment information. Our website uses:

  1. 128-bit SSL encryption to secure sensitive pages.
  2. Tokenized payment processing so your card details are never stored on our servers.

Your security is our top priority.

5. What are the official terms for using your site?

Our Terms of Service page contains the official legal terms for using our website. It explains:

  1. How our site should be used
  2. What we provide and what we expect from customers
  3. Your rights and responsibilities

We also recommend reading our Privacy Policy to understand how we collect, use, and protect your data. If you do not agree with our terms, we kindly ask that you discontinue use of our website.

6. What is your return or exchange policy?

We accept returns and exchanges within 30 days of receiving your order. Items must be unused, in original condition, and include all original packaging and tags. Please see our Return and Refund Policy for full details.

7. What payment methods do you accept?

We currently accept PayPal for all online purchases.

8. How long does it take to receive a refund?

Once we receive and inspect your returned item, refunds are processed within 10 business days and issued to your original payment method.

Connect With Us

Name: Dope Focus

Mail Support: info@dopefocus.shop

Call: +1 (804) 364-2148

Operating Hours : 8:30 AM to 5:30 PM (Monday to Friday)

Office Address: 1108 E Main St 3187 906, Richmond, Virginia 23219, United States